Transform Your Customer Service with Percept.AI: The Smart AI Support Agent Streamlining Workflows and Enhancing Experiences

About Percept.AI

Percept.AI, now a proud member of the Atlassian family, is revolutionizing the way businesses approach customer service. Their innovative AI support agent is a game-changer, designed to empower teams and enhance customer experiences significantly.

One of the standout features of Percept.AI is its ability to reduce team workflows by up to 60%. This efficiency allows customer service representatives to focus on complex issues that require human intervention, rather than getting bogged down by repetitive inquiries. The AI agent serves as a first line of defense, providing instant responses to common questions, ensuring that customers receive timely support 24/7.

The testimonials from clients, such as Monika Aufdermauer from August Home, speak volumes about the effectiveness of Percept.AI. Saving approximately 240 hours a week while simultaneously improving quality scores is no small feat. This level of efficiency not only boosts productivity but also enhances the overall customer experience, making it a win-win for businesses.

Integration is seamless, allowing companies to incorporate the AI solution into their existing chat and ticketing platforms without the need for extensive coding. This ease of use, combined with the ability to learn from past customer interactions, means that businesses can quickly adapt and optimize their support processes.

Percept.AI is a powerful tool for any organization looking to elevate its customer service capabilities. With its intelligent automation, businesses can delight their customers while freeing up valuable resources. The future of customer support is here, and Percept.AI is leading the charge.

Artificial Intelligence Features

• Chatbot
• Machine Learning
• Natural Language Processing
• Process/Workflow Automation
• Rules-Based Automation