ConnectWise: Leading Automated RMM Tools for Managed Service Providers

About ConnectWise Automate

ConnectWise offers an impressive suite of automated RMM tools and software that truly stands out in the IT management landscape. Their platform is purpose-built for Managed Service Providers (MSPs), providing a comprehensive solution that integrates business management, cybersecurity, and unified monitoring and management.

One of the most notable features is the powerful automation capabilities of ConnectWise Automate. This tool allows IT professionals to proactively monitor and manage client networks, significantly reducing downtime and enhancing customer satisfaction. The asset discovery and endpoint management functionalities ensure that all devices are tracked and maintained efficiently, while the patch management feature keeps systems secure and up-to-date.

Moreover, the emphasis on cybersecurity is commendable. With services like Managed Detection and Response (MDR) and vulnerability management, ConnectWise demonstrates a strong commitment to protecting clients' critical business assets. The integration of AI scripting assistance through ConnectWise Sidekick further enhances productivity, allowing teams to focus on high-value tasks rather than repetitive ones.

The platform's user-friendly interface and robust reporting engine provide valuable insights into technology performance, enabling IT professionals to make informed decisions. Additionally, the extensive resources available, including webinars, eBooks, and community support, ensure that users can maximize their experience with ConnectWise.

Overall, ConnectWise is a game-changer for MSPs looking to streamline operations, enhance service delivery, and secure their clients' environments. Their innovative approach and dedication to continuous improvement make them a leader in the industry. Highly recommended for any IT service provider aiming to elevate their business.

MSP Features

• Backup Management
• Issue Management
• Live Chat
• Patch Management
• Remote Access
• Remote Systems Monitoring

RMM Features

• Deployment Management
• For MSPs
• IT Asset Management
• Network Monitoring
• Patch Management
• Real-time Alerts
• Remediation Management

IT Service Features

• Contract Management
• IT Asset Management
• Incident Management
• Release Management
• Self Service Portal
• Service Catalog
• Service Reporting
• Ticket Management

IT Security Features

• Anti Spam
• Anti Virus
• Email Attachment Protection
• IP Protection
• Internet Usage Monitoring
• Intrusion Detection System
• Spyware Removal
• Two-Factor Authentication
• Vulnerability Scanning
• Web Threat Management
• Web Traffic Reporting

IT Management Features

• Capacity Monitoring
• Compliance Management
• Event Logs
• Hardware Inventory
• License Management
• Patch Management
• Remote Access
• Software Inventory
• User Activity Monitoring

Virtualization Features

• Archiving & Retention
• Capacity Monitoring
• Data Mobility
• Desktop Virtualization
• Disaster Recovery
• Performance Management
• Version Control
• Virtual Machine Monitoring

Network Security Features

• Access Control
• Analytics / Reporting
• Firewalls
• Internet Usage Monitoring
• Intrusion Detection System
• Threat Response
• Vulnerability Scanning

Patch Management Features

• Alerts/Notifications
• Automatic Approval
• Automatic Patch Deployment
• Automatic Scans
• Custom Patches
• Network Wide Management
• Patch Testing
• Vulnerability Scanning

Server Management Features

• CPU Monitoring
• Credential Management
• Database Servers
• Email Monitoring
• Event Logs
• History Tracking
• Patch Management
• Scheduling
• User Activity Monitoring
• Virtual Machine Monitoring

System Monitoring Features

• Alerts / Notifications
• Antivirus Management
• Data Backup / Recovery
• Device Monitoring
• Inventory Management
• Patch Management
• Policy-based Automation
• Remote Monitoring
• Reporting / Analytics
• Risk Analysis
• Server Monitoring
• Service Configuration Management

Network Monitoring Features

• Bandwidth Monitoring
• Baseline Manager
• Diagnostic Tools
• IP Address Monitoring
• Internet Usage Monitoring
• Real Time Analytics
• SLA Monitoring
• Server Monitoring
• Uptime Monitoring
• Web Traffic Reporting

IT Asset Management Features

• Asset Tracking
• Audit Management
• Compliance Management
• Configuration Management
• Contract/License Management
• Cost Tracking
• IT Service Management
• Inventory Management
• Maintenance Management
• Procurement Management
• Supplier Management

Data Center Management Features

• Audit Trail
• Behavior-Based Acceleration
• Cross Reference System
• Device Auto Discovery
• Diagnostic Testing
• Import / Export Data
• Multi-Platform
• Multi-User
• Power Management
• Sarbanes-Oxley Compliance

IT Infrastructure Monitoring Features

• Alerts / Notifications
• Application Monitoring
• Bandwidth Monitoring
• Capacity Planning
• Configuration Change Management
• Data Movement Monitoring
• Health Monitoring
• Multi-Platform Support
• Performance Monitoring
• Point-in-Time Visibility
• Reporting / Analytics
• Virtual Machine Monitoring

Mobile Device Management (MDM) Features

• Data Management
• Deployment Management
• Inventory Management
• Maintenance Utilities
• Procurement Management
• Remote Update / Installation
• Software Management
• Synchronization Management