Bicom Systems: Leading Unified Communications Solutions for Business Excellence

About PBXware

Bicom Systems has truly established itself as a leader in the Unified Communications (UC) landscape, and their homepage reflects this commitment to innovation and excellence. The Bicom Platform offers a comprehensive suite of products that seamlessly integrate to enhance communication and collaboration for businesses of all sizes.

One of the standout features is the PBXware, which provides robust voice communication services, ensuring that clients can rely on high-quality connectivity. The inclusion of an Omnichannel Contact Center is particularly impressive, as it is designed to significantly improve the customer experience, a crucial aspect in today’s competitive market.

The multi-tenant capabilities of PBXware allow businesses to efficiently manage diverse customer bases from a single installation, which is a game-changer for service providers. Additionally, the gloCOM suite, with its user-friendly interface and features like gloCOM GO and gloCOM Meeting, extends UC services beyond traditional environments, making remote collaboration effortless.

Bicom Systems also emphasizes security with their sipPROT offering, ensuring that clients can communicate in a secure environment. Their commitment to flexibility is evident in their deployment options—cloud, on-premise, or hybrid—catering to the unique needs of each business.

The resource center is a treasure trove of information, providing case studies, eBooks, webinars, and more, which not only showcases their expertise but also helps clients stay informed about industry trends. The Tech Wiki is another valuable asset, offering in-depth guidance on utilizing their products effectively.

Moreover, Bicom Systems’ dedication to partner relationships is commendable. The testimonials from satisfied partners highlight the company's responsiveness and willingness to adapt to industry needs, fostering long-term collaborations that drive mutual growth.

Bicom Systems is not just a provider of UC solutions; they are pioneers in the field, continuously modernizing communications and empowering businesses to thrive. Their innovative products, commitment to customer satisfaction, and extensive support resources make them an invaluable partner for any organization looking to enhance its communication capabilities.

Cloud PBX Features

• Call Recording
• Call Routing
• IVR / Voice Recognition
• Ring Groups
• SIP Trunking
• Virtual Extensions
• Web Conferencing

Telephony Features

• Auto-Dialer
• Call Center Management
• Call Monitoring
• IVR / Voice Recognition
• Inbound Reporting
• Outbound Reporting
• Predictive Dialer
• Telemarketing Management
• VoIP

Call Center Features

• Blended Call Center
• Call Logging
• Call Recording
• Call Scripting
• Campaign Management
• IVR / Voice Recognition
• Inbound Call Center
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Progressive Dialer
• Queue Management
• Real-time Chat
• Reporting/Analytics

Business VoIP Features

• Call Parking
• Call Recording
• Contact Management
• Encryption
• IVR / Voice Recognition
• Ring Groups
• SIP Trunking
• Unified Communications
• Voice Quality Enhancement

Business Phone Systems Features

• Call Logging
• Call Monitoring
• Call Recording
• Call Routing
• Employee Directory
• IVR / Voice Recognition
• Mobile Access
• Virtual Call Center
• Web Conferencing

Unified Communications Features

• Audio / Video Conferencing
• Call Recording
• Call Routing
• Chat / Messaging
• Fax Management
• File Sharing
• Mobile Access
• Voice Mail