Acronis Cyber Protect Cloud: Transforming Business Automation for Managed Service Providers (MSPs)

About Computicate PSA

Acronis has truly set a benchmark in the realm of business automation for Managed Service Providers (MSPs) with its comprehensive offerings. The Acronis Cyber Protect Cloud stands out as an integrated solution that seamlessly combines backup, disaster recovery, cybersecurity, and endpoint management. This holistic approach not only enhances operational efficiency but also empowers MSPs to deliver exceptional service to their clients.

One of the most impressive features is the automation of back-office functions, which significantly reduces operational friction. The integrated ticketing, time tracking, and automated billing systems streamline processes, allowing MSPs to focus on what truly matters—providing top-notch service to their clients. The ability to prevent SLA breaches and improve manageability is a game-changer, ensuring that MSPs can maintain high standards of service delivery.

Moreover, Acronis's emphasis on maximizing revenue through detailed time tracking and billing is commendable. The platform enables MSPs to uncover hidden profits and optimize resource utilization, which is crucial in today’s competitive landscape. The predictive analytics and KPI reporting tools provide invaluable insights into business performance, allowing for informed decision-making and strategic growth.

The user-friendly interface and easy integration with popular RMM and accounting systems further enhance the appeal of Acronis's solutions. The guided onboarding process ensures that MSPs can hit the ground running, making the transition to Acronis smooth and efficient.

Acronis is not just a tool; it is a partner in growth for MSPs. With its robust features, commitment to customer satisfaction, and innovative approach to business automation, Acronis is undoubtedly a leader in the industry. For any MSP looking to elevate their operations and drive profitability, Acronis is the solution to consider.

MSP Features

• Billing & Invoicing
• CRM
• Dashboard
• Help Desk
• Issue Management
• Project Management
• Scheduling

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Customizable Branding
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Known Issue Management
• Multi-Channel Communication
• Multiple Brands / Products
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management

IT Service Features

• Contract Management
• IT Asset Management
• Incident Management
• Self Service Portal
• Service Reporting
• Ticket Management

Service Desk Features

• Change Management
• IT Asset Management
• Incident Management
• Mobile Access
• SLA Management
• Self Service Portal

Time Tracking Features

• Automatic Time Capture
• Billable & Non-Billable Hours
• Billing & Invoicing
• Employee Database
• Mobile Time Tracking
• Multiple Billing Rates
• Online Time Tracking
• Overtime Calculation
• Time per Project Reporting
• Timesheet Management
• Vacation / Leave Tracking

Recurring Billing Features

• Customer Portal
• Deferred Billing
• Discount Management
• Invoice History
• Multi-Period Recurring Billing
• Payment Processing
• Subscription Billing

Business Management Features

• Billing & Invoicing
• CRM
• Employee Management
• Financial Management
• Inventory Management
• Time & Expense Tracking

Billing and Invoicing Features

• Billing Portal
• Contact Database
• Customer Portal
• Customizable Invoices
• Hourly Billing
• Invoice History
• Online Invoicing
• Online Payments
• Payment Processing
• Project Billing
• Recurring/Subscription Billing
• Service Ticket Billing
• Tax Calculator

Professional Services Automation Features

• Billing & Invoicing
• CRM
• Client Portal
• Portfolio Management
• Project Management
• Proposal Generation
• Quote Management
• Time & Expense Tracking