Transform Your Customer Support with LiveHelpNow's AI-Powered Chatbot and Omnichannel Solutions

About LiveHelpNow

LiveHelpNow offers an impressive suite of support solutions that truly revolutionize business communications. Their custom GPT-powered AI chatbot, Hue, is a standout feature, seamlessly integrating with your existing data to provide lightning-fast, accurate responses to customer inquiries. This not only enhances customer satisfaction but also significantly reduces the workload on support agents.

The platform's omnichannel capabilities allow customers to reach out via SMS, email, live chat, or social media, ensuring that no query goes unanswered. The user-friendly interface is intuitive, making it easy for teams to manage communications and support tickets efficiently. The emphasis on 24/7 availability means that businesses can engage with customers around the clock, a crucial factor in today’s fast-paced market.

Moreover, LiveHelpNow's commitment to security, particularly with HIPAA compliance, is commendable, especially for industries handling sensitive information. The integration capabilities with various CRM and CMS systems further enhance its utility, allowing businesses to leverage their existing tools effectively.

Customer testimonials highlight the platform's ease of setup and the exceptional support provided by the LiveHelpNow team. Users have reported significant improvements in customer satisfaction and operational efficiency, making it a valuable investment for any organization looking to elevate its customer service game.

LiveHelpNow is not just a tool; it’s a comprehensive solution that empowers businesses to deliver outstanding customer experiences while streamlining their support processes. If you're seeking to enhance your customer support strategy, I highly recommend exploring what LiveHelpNow has to offer.

Survey Features

• Custom Survey URLs
• Data Analysis Tools
• Email Marketing
• Mobile Survey
• Offline Response Collection
• Paper Survey
• Question Branching
• Question Library
• Site Intercept Survey
• Skip Logic
• Supports Audio / Images / Video

Chatbot Features

• Call to Action
• Context and Coherence
• Human Takeover
• Inline Media / Videos
• Machine Learning
• Natural Language Processing
• Payment Integration
• Prediction
• Ready-made Templates
• Reporting / Analytics
• Sentiment Analysis
• Social Media Integration

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Community Forums
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Knowledge Base
• Known Issue Management
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management

Live Chat Features

• Canned Responses
• Customizable Branding
• Geo Targeting
• Offline Form
• Proactive Chat
• Screen Sharing
• Third Party Integration
• Transfers / Routing
• Website Visitor Tracking

Issue Tracking Features

• Assignment Management
• Dashboard
• Escalation Management
• Issue Auditing
• Issue Scheduling
• Knowledge Base
• Scheduling
• Task Management

Customer Service Features

• Alerts / Escalation
• Appointment Management
• Call Center Management
• Email Management
• Knowledge Base
• Live Chat
• Performance Metrics
• Queue Management
• Self Service Portal
• Social Media Integration
• Surveys & Feedback
• Virtual Assistant
• Workflow Management