Transform Call Center Performance with ISI's Infortel Select: Advanced Analytics for Enhanced Customer Experiences

About Infortel Select

ISI's homepage presents a compelling overview of their innovative solutions in call queue analytics, particularly through their Infortel Select software. The emphasis on security, with its deployment in a secure Azure data center, reassures potential clients about the safety of their data.

The platform's compatibility with major communication systems like Cisco, Microsoft Teams, and Avaya is a significant advantage, allowing organizations to leverage existing infrastructure while enhancing their analytics capabilities. The advanced reporting features, including real-time visibility into call metrics and personalized dashboards, empower businesses to optimize their call handling processes and improve customer experiences without the complexity and cost typically associated with traditional contact center solutions.

Moreover, ISI's commitment to various industries, such as financial services and healthcare, showcases their versatility and understanding of sector-specific needs. The resource library, filled with case studies and white papers, further establishes ISI as a thought leader in unified communications data intelligence.

Overall, ISI's offerings are not just about data collection; they transform raw data into actionable insights, driving productivity and compliance. Their user-friendly approach, combined with robust support, makes ISI a valuable partner for any organization looking to enhance its communication analytics.

Call Accounting Features

• By-Extension Reporting
• Call Duration
• Call Monitoring
• Call Volume
• Caller Identification
• Inbound Reporting
• Outbound Reporting
• Unattended Call Management
• Who Answered Log