Streamline HR Service Delivery with Infor's User-Friendly HR Case Management Software

About Infor Case Management

Infor's HR Case Management software stands out as a robust solution for organizations seeking to streamline their HR service delivery. The platform is designed with user-friendliness in mind, allowing employees, managers, and HR professionals to efficiently submit, track, and resolve HR-related inquiries. This modernized, self-service approach not only enhances the overall employee experience but also significantly improves the efficiency of HR departments.

One of the key features of Infor's HR Case Management is its case routing capability, which ensures that inquiries are directed to the appropriate resources promptly. This is complemented by comprehensive reporting and analytics tools that allow organizations to monitor case resolution times and gather valuable feedback through post-case surveys. Such insights are crucial for continuous improvement in HR processes.

Moreover, the integration of a knowledge base provides employees with 24/7 access to personalized HR information, making it easier for them to find answers independently. This multi-tier approach to HR service delivery not only empowers employees but also alleviates the workload on HR teams, allowing them to focus on more strategic initiatives.

The testimonials from users, such as Lorie Semmel from Community Bank System, highlight the tangible efficiencies gained through Infor's solutions. The software's ability to manage routine inquiries effectively is a testament to its design and functionality.

Infor's HR Case Management software is an excellent choice for organizations looking to enhance their HR service delivery. Its combination of user-friendly features, robust analytics, and seamless integration makes it a valuable asset for any HR department aiming to improve service quality and operational efficiency.