Maximize Contact Center Performance with 2Ring Dashboards & Wallboards: Real-Time Data and Customizable Solutions

About 2Ring Dashboards & Wallboards

As a professional in the field of contact center management, I can confidently say that 2Ring Dashboards & Wallboards is a transformative solution that significantly enhances operational efficiency and decision-making capabilities. The platform's ability to deliver real-time data across various screens is a game-changer for businesses looking to optimize their contact center performance.

One of the standout features of 2Ring is its flexibility in integrating with multiple data sources, including Cisco UCCX, Amazon Connect, and Salesforce, among others. This versatility allows organizations to tailor their dashboards to meet specific needs, ensuring that critical metrics are always at the forefront. The user-friendly interface makes it easy for business users to customize their dashboards without requiring extensive technical knowledge, which is a significant advantage in today’s fast-paced environment.

The testimonials from existing clients underscore the effectiveness of 2Ring's solution. Users have reported increased productivity, improved visibility into agent performance, and a notable reduction in service level objective (SLO) violations. The ability to monitor real-time queue and agent status has proven invaluable for organizations, enabling them to respond swiftly to changing conditions and customer needs.

Moreover, the support provided by the 2Ring team has received high praise. Clients appreciate the responsiveness and expertise of the support staff, which further enhances the overall experience of using the product. The commitment to customer satisfaction is evident, making 2Ring not just a vendor, but a true partner in success.

2Ring Dashboards & Wallboards is an exceptional tool for any contact center looking to elevate its performance. With its robust features, ease of use, and outstanding customer support, it stands out as a leading solution in the market. I highly recommend scheduling a demo to see firsthand how 2Ring can transform your contact center operations.

Dashboard Features

• Data Source Integrations
• Functions / Calculations
• Interactive
• KPIs
• Private Dashboards
• Public Dashboards
• Themes
• Visual Analytics