Enhance Your Call Center Management with CallShaper's Cloud-Based Solution

About CallShaper

CallShaper stands out as a premier solution for call center management, offering a cloud-based platform that is both intuitive and powerful. The emphasis on simplicity and flexibility is evident throughout their software, making it an ideal choice for inbound and outbound call center directors seeking to enhance operational efficiency.

One of the most impressive features of CallShaper is its capability, which allows users to create custom scripts tailored to their specific needs. This level of customization, combined with seamless integration with third-party systems, empowers teams to engage effectively with clients and prospects.

The tools provided by CallShaper are robust, ensuring that telemarketing campaigns can be executed with precision. The platform's ability to manage leads efficiently translates into higher conversion rates and ultimately, increased revenue for businesses.

Moreover, the feature is a game-changer. It offers granular insights into agent performance and media effectiveness, enabling managers to make informed decisions that keep campaigns on track. This level of transparency is crucial for optimizing operations and ensuring that every team member is performing at their best.

Quality assurance is another area where CallShaper excels. The built-in instills confidence in clients, as it provides a systematic approach to monitoring and improving service quality without incurring additional costs.

The algorithm is particularly noteworthy. Its "set it and forget it" functionality allows call centers to maximize their dialing efficiency without the constant need for manual adjustments. This feature, along with the comprehensive capabilities, ensures that call routing and queue management are handled smoothly, enhancing the overall customer experience.

CallShaper's commitment to providing a reliable, efficient, and user-friendly call center software solution is commendable. With a 99.999% reliability rate and support for multiple locations, it is clear that CallShaper is dedicated to helping businesses thrive in a competitive landscape. For anyone looking to elevate their call center operations, CallShaper is undoubtedly worth considering.

Telephony Features

• Auto-Dialer
• Call Center Management
• Call Monitoring
• Contact Management
• IVR / Voice Recognition
• Inbound Reporting
• Outbound Reporting
• Telemarketing Management
• VoIP
• Voice & Data Integration

Auto Dialer Features

• Call Center Management
• Call Recording
• Call Reporting
• Call Scripting
• Lead Management
• Power Dialer
• Predictive Dialer
• Preview Dialer
• Progressive Dialer
• Surveys

Call Center Features

• Blended Call Center
• Call Logging
• Call Recording
• Call Scripting
• Campaign Management
• Database
• Escalation Management
• IVR / Voice Recognition
• Inbound Call Center
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Progressive Dialer
• Queue Management
• Real-time Chat
• Reporting/Analytics

Inside Sales Features

• Auto-Dialing
• Call List Management
• Call Recording
• Campaign Management
• Dashboard
• Data Management
• Lead Capture
• Lead Distribution
• Lead Scoring
• Performance Management

Call Tracking Features

• CRM
• Call Recording
• Call Routing
• Caller Identification
• Campaign Management
• Conversion Tracking
• IVR / Voice Recognition

Telemarketing Features

• Auto Dialer
• Call Logging
• Call Recording
• Call Routing
• Call Scripting
• IVR / Voice Recognition
• Inbound Call Center
• Lead Distribution
• Outbound Call Center

Call Recording Features

• Archiving
• Call Sharing
• Distributed Call Recording
• File Transfer
• Instant Retrieval
• On-Demand Recording
• Recording Bookmarking
• Screen Activity Recording

Lead Management Features

• Activity Tracking
• Campaign Management
• Lead Capture
• Lead Distribution
• Lead Nurturing
• Lead Scoring
• Lead Segmentation

Customer Success Features

• Account Management
• Communication Management
• Customer Engagement
• Revenue Management
• Win / Loss Analysis

Sales Engagement Features

• CRM Integration
• Call Scripts / Call Steps
• Lead Management
• Reporting / Analytics
• Sales / Voice Dialer
• Search
• Task Management
• Templates
• Workflow Management

Customer Advocacy Features

• Campaign Management
• Communication Management
• Reporting/Analytics

Predictive Dialer Features

• Call Monitoring
• Call Recording
• Call Results
• Call Transfer
• Callback Scheduling
• Campaign Specific Caller ID
• Contact Management
• FCC Compliance
• FTC Compliance
• Lead Capture
• Lead Management

Contact Management Features

• Activity Management
• Appointment Management
• Contact Database
• Contact Import/Export
• Lead Management
• Sales Pipeline Management
• Search / Filter
• Social Media Integration