Delighted Solutions: Empowering Customer Experience Through Actionable Feedback and Easy-to-Use Surveys

About Delighted

Delighted Solutions offers an exceptional platform for gathering customer feedback, making it a game-changer for businesses across various industries. Their user-friendly interface allows teams to create and distribute surveys in mere minutes, eliminating the need for technical expertise. With a robust selection of survey templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Employee NPS, Delighted caters to the diverse needs of eCommerce, tech, nonprofits, and more.

What truly sets Delighted apart is its commitment to actionable insights. The built-in analytics dashboard provides a clear overview of survey results, enabling organizations to drill down into specific feedback and identify areas for improvement. The seamless integration with popular tools like Slack, Salesforce, and Stripe ensures that feedback is not only collected but also acted upon efficiently.

Moreover, Delighted's innovative use of AI enhances the customer experience by streamlining feedback processes and providing valuable guidance on customer journey mapping. With over 300 million surveys powered annually and a stellar reputation among top brands, Delighted is undoubtedly a trusted partner for any organization looking to elevate its customer experience strategy.

Delighted Solutions stands out as a leading experience management platform that empowers businesses to listen to their customers, analyze feedback, and take meaningful action—all while being incredibly easy to use. If you're looking to enhance your customer experience and drive growth, Delighted is the solution you need.

Survey Features

• Custom Survey URLs
• Data Analysis Tools
• Email Marketing
• Mobile Survey
• Offline Response Collection
• Question Branching
• Question Library
• Site Intercept Survey
• Skip Logic
• Supports Audio / Images / Video

SMS Survey Features

• Analytics / Reporting
• Customizable Templates
• Survey Builder
• Template Management

Customer Feedback Features

• Alerts / Notifications
• Behavior Analytics
• Negative Feedback Management
• Net Promoter Score (NPS)
• Surveys
• User Testing Tools
• Visual Feedback Tools
• Voice of the Customer (VoC)
• Website Feedback

Customer Engagement Features

• Analytics
• Feedback Collection

Customer Experience Features

• Action Management
• Analytics
• Customer Segmentation
• Dashboard
• Feedback Management
• Multi-Channel Collection
• Sentiment Analysis
• Survey Management
• Text Analysis
• Trend Analysis

Customer Satisfaction Features

• 360 Degree Feedback
• Analytics
• Call Reporting
• Complaint Monitoring
• Feedback Collection
• Survey Management