8x8 Experience Communications Platform™: Leading Cloud Communications & Contact Center Solutions for Enhanced Customer Experience

About 8x8

8x8 has truly established itself as a leader in the realm of cloud communications and contact center solutions, as evidenced by its recognition in the 2024 Gartner Magic Quadrant for UCaaS. Their comprehensive 8x8 Experience Communications Platform™ seamlessly integrates voice, video, chat, and contact center functionalities, making it an invaluable tool for businesses focused on enhancing customer experience (CX).

The platform's user-friendly interface allows for quick adjustments to call flows and audio prompts, which is a significant advantage for organizations that require agility in their operations. As noted by Thomas Rocharz, Director of Contact Centers at Cape Air, the ease of use and instant deployment capabilities are game-changers for contact center management.

Moreover, 8x8's commitment to security and compliance is commendable, with end-to-end encryption and adherence to rigorous standards, ensuring that customer data remains protected. The global reach of their services, backed by a remarkable 99.999% uptime SLA and a network of over 35 data centers, guarantees reliable communication for businesses operating in multiple regions.

The platform also excels in providing tailored solutions through its extensive partner ecosystem, allowing organizations to customize their communications strategy to meet specific needs. With 24/7 multilingual support, businesses can rest assured that assistance is always available, no matter where they are located.

8x8 stands out as a robust solution for businesses aiming to elevate their customer engagement and communication strategies. Their innovative technology, combined with a strong focus on customer satisfaction, positions them as a trusted partner for organizations looking to thrive in today's competitive landscape.

Telephony Features

• Call Center Management
• Call Monitoring
• Contact Management
• IVR / Voice Recognition
• Inbound Reporting
• Outbound Reporting
• Predictive Dialer
• Telemarketing Management
• VoIP
• Voice & Data Integration

Business VoIP Features

• Call Parking
• Call Recording
• Contact Management
• Encryption
• IVR / Voice Recognition
• Ring Groups
• SIP Trunking
• Unified Communications
• Voice Quality Enhancement

Web Conferencing Features

• Mobile Access
• Presentation Streaming
• Presentation Tools
• Private Chat
• Real-Time Chat
• Record & Playback Ability
• Screen Sharing
• Two-Way Audio & Video
• Video Conferencing
• Whiteboard

Video Conferencing Features

• Mobile Access
• Presentation Streaming
• Presentation Tools
• Private Chat
• Real-Time Chat
• Record & Playback Ability
• Screen Sharing
• Two-Way Audio & Video
• Video Conferencing
• Whiteboard