Transform Your Business with Genpact's Cora Orchestration: Intelligent Process Management for Enhanced Customer Experience

About Cora SeQuence

Genpact's Cora Orchestration stands out as a transformative solution in the realm of intelligent business process management. The platform is meticulously designed to streamline workflows, enhance customer experiences, and drive operational efficiency.

One of the most impressive features of Cora Orchestration is its ability to integrate both digital and human activities seamlessly. This integration not only improves the end-to-end customer journey but also empowers customer service agents with instant access to vital data, allowing them to focus on delivering exceptional service. The emphasis on enhancing customer relationships is evident, as the platform addresses common pain points and transforms processes across various industries.

Moreover, Cora Orchestration's user-friendly drag-and-drop functionality makes it accessible for businesses of all sizes. This feature enables organizations to customize and monitor their workflows effortlessly, ensuring that they can adapt to changing needs in real-time. The results speak for themselves, with reported productivity improvements of up to 60% and significant reductions in operational costs.

The recognition from Gartner as a leading iBPMS, particularly as the only pure Microsoft technology-based solution in its category, further solidifies Cora Orchestration's credibility and effectiveness. The testimonials from satisfied clients, such as the leading European telecom service provider, highlight the tangible benefits of implementing this solution, including substantial time savings and enhanced transaction efficiency.

Genpact's Cora Orchestration is not just a tool; it is a strategic partner for businesses looking to optimize their operations and elevate customer experiences. Its robust capabilities and proven results make it a must-consider solution for any organization aiming to thrive in today's competitive landscape.

Workflow Management Features

• Access Controls/Permissions
• Approval Process Control
• Business Process Automation
• Calendar Management
• Compliance Tracking
• Configurable Workflow
• Customizable Dashboard
• Document Management
• Graphical Workflow Editor
• Mobile Access
• Task Management
• Third Party Integrations
• Workflow Configuration

Business Process Management Features

• Business Rules Management
• Collaboration
• Process Change Tracking
• Process Mapping
• Process Modeling & Design