Enhance Customer Engagement with CoreInteract: The Ultimate Microsoft Teams Solution

About CoreInteract by Altigen

CoreInteract is a remarkable solution that truly elevates the customer engagement experience within the Microsoft Teams environment. As a comprehensive enterprise digital customer engagement platform, it seamlessly integrates various communication channels—voice, chat, email, SMS, and social media—allowing businesses to engage with their customers throughout their entire journey.

One of the standout features of CoreInteract is its ability to enhance employee productivity by eliminating the need for multiple applications. By routing all customer interactions directly into Teams, employees can focus on what matters most—providing exceptional service—without the distraction of switching between different platforms. The intuitive drag-and-drop design for managing workgroups and routing rules is a game-changer, making it easy for managers to customize their setup without requiring IT assistance.

Moreover, the analytics and reporting capabilities are impressive. CoreInteract provides real-time insights into team performance and customer interactions, empowering businesses to make data-driven decisions that enhance customer satisfaction. The integration with Dynamics 365 further enriches the user experience, allowing for immediate access to customer records during calls, which is invaluable for personalized service.

In a world where digital transformation is crucial, CoreInteract stands out as a powerful tool that not only meets but exceeds the demands of modern customer engagement. Its ability to streamline operations while providing a superior customer experience makes it an essential asset for any organization looking to thrive in today’s competitive landscape. If you're seeking to enhance your customer service strategy, CoreInteract is undoubtedly worth exploring.

Call Center Features

• Blended Call Center
• Call Recording
• Escalation Management
• IVR / Voice Recognition
• Inbound Call Center
• Queue Management
• Real-time Chat
• Reporting/Analytics

Customer Engagement Features

• Analytics
• Communication Management
• Live Chat

Customer Experience Features

• Analytics
• Dashboard
• Multi-Channel Collection
• Sentiment Analysis
• Text Analysis
• Trend Analysis

Business Phone Systems Features

• Call Logging
• Call Monitoring
• Call Recording
• Call Routing
• IVR / Voice Recognition
• Mobile Access
• Virtual Call Center