Transform Your Customer Experience with Feedbackly's Innovative Emotional Value Index (EVI®) and Real-Time Analytics

About Feedbackly

Feedbackly is a groundbreaking customer experience management platform that truly stands out in the crowded landscape of CX solutions. Their unique approach to measuring customer emotions through the Emotional Value Index (EVI®) is not only innovative but also incredibly effective. The data-driven insights provided by Feedbackly empower businesses to understand the underlying reasons behind customer behavior, enabling them to make informed decisions that drive sales and enhance customer satisfaction.

The platform's ability to automate feedback collection from both physical and digital touchpoints is a game-changer. With a variety of pre-built survey templates and customizable options, businesses can easily gather valuable insights from their customers. The real-time analytics feature is particularly impressive, allowing companies to connect experience data with sales metrics, thus revealing the direct impact of customer emotions on revenue.

Feedbackly goes beyond just providing software; they offer comprehensive support through personal success managers, training, and certification programs. This commitment to customer success is evident in the impressive results reported by their clients, including significant increases in customer feedback, satisfaction, and retention rates.

The seamless integrations with popular platforms like Salesforce, Hubspot, and Mailchimp further enhance the user experience, making it easy for businesses to incorporate Feedbackly into their existing workflows.

Overall, Feedbackly is not just a tool; it’s a partner in driving business growth and improving customer experiences. Their focus on emotional insights and actionable data positions them as a leader in the CX space, making them an invaluable resource for any organization looking to elevate their customer experience strategy.

Survey Features

• Custom Survey URLs
• Data Analysis Tools
• Email Marketing
• Mobile Survey
• Offline Response Collection
• Question Branching
• Question Library
• Site Intercept Survey
• Skip Logic
• Supports Audio / Images / Video

360 Degree Feedback Features

• Dashboard
• Feedback / Surveys
• Progress Tracking
• Question Library
• Rater Selection
• Self Service Portal
• Supports External Reviewers

Customer Experience Features

• Action Management
• Analytics
• Customer Segmentation
• Dashboard
• Feedback Management
• Multi-Channel Collection
• Sentiment Analysis
• Survey Management
• Text Analysis
• Trend Analysis

Employee Engagement Features

• Feedback Management
• Performance Management
• Pulse Surveys

Customer Satisfaction Features

• 360 Degree Feedback
• Analytics
• Complaint Monitoring
• Feedback Collection
• Survey Management

Experience Management Features

• Action Management
• Analytics
• Customer Segmentation
• Dashboard
• Feedback Management
• Multi-Channel Collection
• Sentiment Analysis
• Survey Management
• Text Analysis
• Trend Analysis

Customer Journey Mapping Tools Features

• Action Management
• Attribution Modeling
• Behavioral Analytics
• Collaboration
• Customer Profiles
• Data Import / Export
• Predictive Analytics
• Surveys & Feedback
• Templates