Enhance Customer Service with Capacity's AI-Powered Support Automation Platform

About Capacity

Capacity's AI-Powered Support Automation Platform is a game-changer for businesses looking to enhance their customer service experience. With a robust suite of features designed to streamline support processes, Capacity stands out as a leader in the industry.

The platform's self-service capabilities, including intelligent chatbots that can answer 90% of customer inquiries instantly, significantly reduce hold times and improve customer satisfaction. The integration of voice biometrics and real-time speech-to-text functionality adds an extra layer of security and efficiency, ensuring that the right customers receive the right support.

Capacity's comprehensive knowledge base allows organizations to centralize information, empowering agents and customers alike. The platform's ability to automate customer relationship management and support workflows means that teams can focus on what truly matters—providing exceptional service.

Moreover, the user-friendly interface and easy integration with existing applications make Capacity accessible for businesses of all sizes, from small brands to large enterprises. The platform's commitment to security, being compliant with SOC II, HIPAA, GDPR, and more, further instills confidence in its users.

Capacity is not just a tool; it's a transformative solution that helps teams maximize their potential and deliver outstanding customer experiences. With a stellar rating of 4.8 out of 5 on G2, it's clear that Capacity is trusted by over 2,000 organizations. If you're looking to elevate your support automation, Capacity is undoubtedly worth exploring.

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Customizable Branding
• Document Storage
• Interaction Tracking
• Knowledge Base
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Real-time Chat
• Self Service Portal
• Ticket Management

Workflow Management Features

• Business Process Automation
• Configurable Workflow
• Customizable Dashboard
• Document Management
• Graphical Workflow Editor
• No-Code
• Task Management
• Third Party Integrations
• Workflow Configuration

Knowledge Management Features

• Cataloging / Categorization
• Collaboration
• Content Management
• Decision Tree
• Full Text Search
• Knowledge Base Management
• Self Service Portal

Artificial Intelligence Features

• Chatbot
• For Healthcare
• For Sales
• For eCommerce
• Image Recognition
• Machine Learning
• Natural Language Processing
• Predictive Analytics
• Process/Workflow Automation
• Rules-Based Automation
• Virtual Personal Assistant (VPA)