Enhance Customer Experience with Hammer Technologies Inc.: Leading Solutions for Contact Center Testing and Assurance

About Empirix

Hammer Technologies Inc. stands out as a leader in the realm of customer experience (CX) testing and assurance, offering a comprehensive suite of solutions that cater to the intricate needs of modern contact centers. Their commitment to enhancing CX is evident through their innovative tools and services designed to optimize performance and minimize downtime.

One of the most impressive aspects of Hammer is their end-to-end portfolio, which automates contact center assurance. This not only streamlines the testing process but also ensures that businesses can maintain high-quality interactions with their customers. The Hammer Cloud Platform, along with tools like Hammer Voice Explorer and Hammer CallMaster, empowers organizations to improve IVR performance and automate CX script design, making it easier to deliver exceptional service.

The emphasis on proactive measures is particularly noteworthy. Hammer's CX Health Check Tool and the free IVR load testing offer invaluable insights into potential performance issues before they escalate, allowing businesses to address challenges proactively. This forward-thinking approach is crucial in today’s fast-paced environment, where customer expectations are higher than ever.

Moreover, Hammer's extensive experience—over 30 years in the contact center testing market—coupled with their partnerships with major players like AWS, Cisco, and Genesys, positions them as a trusted ally for organizations looking to enhance their CX strategies. The fact that 6 out of 10 global banks rely on Hammer's technology speaks volumes about their credibility and effectiveness.

Hammer Technologies Inc. not only provides cutting-edge solutions for contact center testing but also fosters a culture of continuous improvement and innovation. Their dedication to ensuring optimal performance and customer satisfaction makes them an invaluable partner for any organization aiming to excel in the competitive landscape of customer experience.

Load Testing Features

• API Load Testing
• Load Test Performance Reporting
• Multilocation Load Testing
• Multiple Protocol Support
• Test Script Customization
• Web Application Testing

VoIP Monitoring Features

• Alerts / Notifications
• Call Detail Record (CDR) Analysis
• Call Quality Monitoring
• IP SLA Monitoring
• Jitter Testing
• Latency Monitoring
• MOS Monitoring
• Packet Loss Monitoring
• QoS Monitoring
• Reporting / Analytics
• Troubleshooting

Automated Testing Features

• Parameterized Testing
• Requirements-Based Testing
• Supports Parallel Execution
• Test Script Reviews

Functional Testing Features

• Automated Testing
• Interface Testing
• Regression Testing
• Reporting / Analytics
• Smoke Testing
• System Testing
• Unit Testing

Performance Testing Features

• API Testing
• Benchmarking
• Historical Reporting
• Load Testing
• Parallel Testing
• Regression Testing
• UI Testing