About Opiniator

Opiniator's Digital Comment Card is a game-changer in the realm of customer feedback. This innovative solution allows businesses to gather actionable insights directly from customers via their cell phones, eliminating the need for outdated paper comment cards and cumbersome surveys.

The platform's immediate analysis and alert system ensure that businesses can respond to customer concerns in real-time, effectively closing the feedback loop. This proactive approach not only protects businesses from unexpected online complaints but also enhances customer retention by addressing issues before they escalate.

One of the standout features is the ability for customers to provide feedback through various channels—SMS, voice, or web—making it incredibly convenient. The integration of immediate staff alerts means that unhappy customers are contacted promptly, allowing businesses to recover and retain them effectively.

Moreover, Opiniator's focus on safety and maintenance is commendable. By identifying and resolving health, safety, and maintenance issues before they impact customers, businesses can significantly improve their service quality.

The user-friendly online dashboard provides real-time updates on performance, while the benchmarking feature allows businesses to see how they stack up against competitors. With support for both English and Spanish, Opiniator ensures that feedback is accessible to a broader audience.

Opiniator's Digital Comment Card is an essential tool for any business looking to enhance customer satisfaction, improve service quality, and take control of their feedback process. The positive testimonials from clients, such as Kirk Hutchison from the Florida Department of Transportation, further validate its effectiveness. I highly recommend scheduling a demo to see how Opiniator can transform your customer feedback strategy.

Survey Features

• Email Marketing

Customer Experience Features

• Action Management
• Analytics
• Dashboard
• Feedback Management
• Knowledge Management
• Multi-Channel Collection
• Survey Management
• Trend Analysis