EasyCall: The Ultimate Cloud-Based VoIP Solution for Contact Centers

About Easycall Cloud

EasyCall stands out as an exceptional software solution tailored for contact centers, seamlessly integrating CRM capabilities with advanced VoIP functionalities. The platform is designed with user-friendliness in mind, making it accessible for both seasoned professionals and newcomers in the industry.

One of the most commendable features of EasyCall is its cloud-based architecture, which eliminates the need for costly hardware investments and allows for remote management of operators. This flexibility is particularly beneficial in today’s dynamic work environment, where teams may be distributed across various locations. The ability to manage over 40,000 workstations in the cloud is a testament to its scalability and reliability.

Users have praised EasyCall for its comprehensive suite of tools, including inbound and outbound call management, predictive dialing, and real-time reporting. The software’s multichannel capabilities—encompassing SMS, fax, email, and social media—enable businesses to engage with customers through their preferred channels, enhancing overall customer experience.

The security of data is another critical aspect where EasyCall excels. With robust encryption and GDPR compliance, users can trust that their sensitive information is well-protected. Additionally, the dedicated support team is always ready to assist, ensuring that any queries or issues are resolved promptly.

Customer feedback highlights the intuitive interface and the extensive customization options available, allowing businesses to tailor the software to their specific needs. While some users noted that the initial setup could be a bit complex, the overall consensus is that the ease of use and the powerful features far outweigh this minor inconvenience.

EasyCall is a top-tier solution for contact centers looking to enhance their operations. Its combination of flexibility, security, and comprehensive functionality makes it a worthy investment for any organization aiming to improve customer interactions and streamline their processes. With a free demo available, potential users can experience firsthand the benefits that EasyCall has to offer.

Call Center Features

• Call Logging
• Call Recording
• Call Scripting
• Campaign Management
• IVR / Voice Recognition
• Inbound Call Center
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Progressive Dialer
• Real-time Chat
• Reporting/Analytics