Eleveo: Premier Contact Center Solutions for Enhanced Customer Experience and Compliance

About Eleveo

Eleveo stands out as a premier provider of contact center solutions, offering a comprehensive suite of tools designed to optimize workforce management, enhance media capture compliance, and elevate customer interactions. Their commitment to protecting both customers and organizations is evident in their robust call center recording capabilities, which ensure that every interaction is captured, stored, and easily retrievable across multiple channels.

One of the most impressive aspects of Eleveo is their focus on quality management. By creating a virtuous cycle of interaction, analysis, and feedback, they empower organizations to continuously improve their service delivery. The analytics tools provided are not only advanced but also user-friendly, giving every user access to the metrics that matter most to them. This democratization of data is crucial for informed decision-making and operational efficiency.

The integration capabilities with leading platforms like Cisco Webex and Microsoft Teams further enhance Eleveo's appeal, allowing for seamless deployment whether on-premises, in the cloud, or in a hybrid environment. This flexibility is particularly beneficial for organizations looking to scale their operations without the need for extensive IT resources.

Customer testimonials highlight Eleveo's reliability and exceptional support. Users consistently praise the system's uptime and ease of management, which speaks volumes about the quality of the software and the dedication of the Eleveo team. The impressive 91 NPS score and a track record of over 2,300 installations across 97 countries underscore Eleveo's reputation as a trusted partner in the contact center space.

Eleveo is not just a software provider; they are a strategic ally for organizations aiming to enhance their customer experience while ensuring compliance and operational excellence. Their intuitive solutions, combined with unparalleled customer support, make them a top choice for any contact center looking to elevate their performance.

Call Recording Features

• On-Demand Recording
• Scheduled Recording
• Screen Activity Recording

Customer Experience Features

• Analytics
• Dashboard

Workforce Optimization (WFO) Features

• Interaction Analytics
• Liability Recording
• Performance Management
• Quality Management
• Reporting
• Speech Analytics
• Surveying
• Workforce Management