Discover Front: Transforming Customer Service with Omnichannel Communication and AI Integration

About Front

Front is truly a game-changer in the realm of customer service platforms. Their homepage effectively showcases a comprehensive suite of features designed to enhance collaboration and streamline support processes. The emphasis on omnichannel communication is particularly impressive, allowing teams to manage interactions across various platforms seamlessly.

The integration of AI capabilities is a standout feature, enabling faster response times and improved customer satisfaction. With statistics like a 1.5x faster response rate and an impressive 87% average CSAT score, it's clear that Front empowers teams to deliver exceptional service. The testimonials from users, such as Joe Emison, highlight significant productivity improvements, reinforcing Front's effectiveness in real-world applications.

Moreover, the user-friendly interface and real-time collaboration tools make it easy for teams to work together efficiently. The focus on automation and insightful analytics further positions Front as a leader in customer experience management.

Overall, Front's commitment to providing a modern, intuitive platform that prioritizes customer needs is commendable. For businesses looking to elevate their customer service game, Front is undoubtedly a top contender worth exploring.

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Knowledge Base
• Known Issue Management
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Service Level Agreement (SLA) Management
• Ticket Management

Live Chat Features

• Canned Responses
• Proactive Chat
• Third Party Integration
• Transfers / Routing
• Website Visitor Tracking

Productivity Features

• Collaboration
• Notes Management
• Project Management
• Task Management
• Team Chat

Collaboration Features

• Brainstorming
• Calendar Management
• Chat / Messaging
• Contact Management
• Document Management
• Real Time Editing
• Task Management
• Video Conferencing

Remote Support Features

• Live Chat
• Real-time Chat

Team Management Features

• Assignment Management
• Commenting / Notes
• Goal Setting / Tracking
• Messaging
• Productivity Analysis
• Project Planning
• Task Management
• Third Party Integration

Customer Service Features

• Alerts / Escalation
• Appointment Management
• Email Management
• Live Chat
• Performance Metrics
• Workflow Management

Customer Success Features

• Account Management
• Communication Management
• Customer Engagement
• Usage Tracking / Analytics

Email Management Features

• Email Archiving
• Email Monitoring
• Queue Manager
• Response Management
• Routing
• Shared Inboxes
• Signature Management
• Spam Blocker

Team Communication Features

• Calendar Management
• Chat / Messaging
• Discussion Threads
• File Sharing
• Mobile Access
• Push Notifications
• Task Management
• Video Conferencing

Customer Engagement Features

• Communication Management
• Community Management
• Live Chat

Workflow Management Features

• Access Controls/Permissions
• Calendar Management
• Configurable Workflow
• Task Management
• Third Party Integrations
• Workflow Configuration

Internal Communications Features

• App Integration
• Chat/Messaging
• Email Management
• Employee Directory
• Event Calendar
• Social Sharing

Employee Communication Tools Features

• Audio / Video Conferencing
• Chat / Messaging
• Employee Directory
• Event Calendar
• File Sharing
• Knowledge Management

Customer Communications Management Features

• Batch Communications
• Chat / Messaging
• Email Distribution
• Multi-Channel Communications
• Personalization