Exelysis: Leading Provider of Innovative Telecom Solutions to Enhance Communication Efficiency

About Exelysis Contact Center

Exelysis stands out as a leading provider of advanced telecom solutions, offering a diverse range of products tailored to meet the needs of various industries. Their homepage effectively showcases the breadth of their offerings, including the Exelysis Contact Center, Exelysis Phone, and Exelysis Recording Platform, all designed to enhance communication efficiency and customer experience.

One of the most impressive aspects of Exelysis is their commitment to innovation. The integration of Natural Language Understanding (NLU) powered by Omilia is a game-changer, allowing businesses to leverage AI for seamless human-to-machine interactions. This feature not only enhances customer service but also positions Exelysis as a forward-thinking player in the telecommunications landscape.

The testimonials from clients further reinforce the reliability and adaptability of Exelysis solutions. Users consistently praise the flexibility of the Exelysis Contact Center, highlighting its ability to integrate with existing systems and provide a high return on investment. The positive feedback regarding the support team’s responsiveness and expertise is particularly noteworthy, as it reflects Exelysis's dedication to customer satisfaction.

Moreover, the emphasis on security, especially with features like encrypted recordings and cloud archiving, demonstrates Exelysis's understanding of the critical importance of data protection in today’s digital environment.

Exelysis not only offers a robust suite of communication tools but also exemplifies a customer-centric approach that prioritizes flexibility, security, and innovation. For businesses seeking to enhance their communication infrastructure, Exelysis presents a compelling solution that is well worth considering.

Softphone Features

• Audio / Video Conferencing
• Call Logging
• Call Recording
• Call Transfer
• Caller Identification
• Chat / Messaging
• Contact Management

Call Center Features

• Blended Call Center
• Call Logging
• Call Recording
• Campaign Management
• IVR / Voice Recognition
• Inbound Call Center
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Progressive Dialer
• Real-time Chat
• Reporting/Analytics

Call Recording Features

• Archiving
• Call Sharing
• Distributed Call Recording
• Event Triggered Recording
• File Transfer
• Instant Retrieval
• On-Demand Recording

Unified Communications Features

• Audio / Video Conferencing
• Call Recording
• Call Routing
• Chat / Messaging
• Multi-User Collaboration
• Voice Mail