GLPI Project: Advanced Open-Source IT Service Management and Helpdesk Solutions

About GLPI

GLPI Project's homepage is a remarkable showcase of what open-source service management software can achieve. The layout is user-friendly, making it easy for visitors to navigate through the various features and offerings. The emphasis on Helpdesk management is particularly impressive, as it highlights the software's ability to streamline incident and request handling, ensuring a superior customer experience.

The comprehensive overview of GLPI's capabilities, including asset management, CMDB, and project management, demonstrates its versatility in addressing diverse IT needs. The clear call-to-action for both the free community version and the subscription-based GLPI Network Cloud is a smart approach, catering to different user requirements while promoting the software's value.

Moreover, the success stories and partnerships featured on the site lend credibility and showcase the trust that organizations place in GLPI. The inclusion of resources such as documentation, FAQs, and a blog further enriches the user experience, providing essential information and support.

Overall, GLPI Project's homepage effectively communicates the software's strengths and benefits, making it an excellent choice for businesses looking to enhance their IT service management processes. The commitment to open-source principles combined with robust features positions GLPI as a leader in the field.

CMDB Features

• Change Management
• Configuration Management
• Data Visualization
• Device Auto Discovery
• IT Asset Management
• Impact Management
• License Management
• Performance Management
• Relationship Mapping

ITSM Features

• Asset Tracking
• Availability Management
• Change Management
• Configuration Management
• Contract/License Management
• Dashboard
• Incident Management
• Problem Management
• Project Management
• Release & Deployment Management
• Self Service Portal

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Knowledge Base
• Live Chat
• Multiple Brands / Products
• Real-time Chat
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management

Live Chat Features

• Canned Responses
• Customizable Branding
• Offline Form

IT Service Features

• Contract Management
• IT Asset Management
• Incident Management
• Knowledge Management
• Release Management
• Self Service Portal
• Service Catalog
• Service Reporting
• Ticket Management

Service Desk Features

• CMDB
• Change Management
• IT Asset Management
• Incident Management
• Knowledge Base
• Mobile Access
• Procurement Management
• SLA Management
• Self Service Portal

Issue Tracking Features

• Assignment Management
• Dashboard
• Escalation Management
• Issue Auditing
• Issue Scheduling
• Knowledge Base
• Project Management
• Recurring Issues
• Scheduling
• Task Management

License Management Features

• History Tracking

IT Asset Management Features

• Asset Tracking
• Configuration Management
• Contract/License Management
• Cost Tracking
• IT Service Management
• Inventory Management
• Maintenance Management
• Procurement Management
• Supplier Management

Data Center Management Features

• Device Auto Discovery
• Import / Export Data
• Multi-Platform
• Multi-User
• Power Management

Configuration Management Features

• Access Control / Permissions
• Application Deployment
• Reporting Analytics / Visualization
• Task Management