Deepser: Customizable ITSM Software for Efficient Help Desk and IT Asset Management

About Deepser

Deepser's homepage presents a comprehensive and user-friendly overview of its help desk software, which seamlessly integrates IT Asset Management (ITAM) and IT workflows into a robust IT Service Management (ITSM) platform. The modular design of Deepser allows businesses to tailor the software to their specific needs, making it an ideal solution for various industries, including manufacturing, healthcare, and education.

One of the standout features of Deepser is its commitment to customization. Users can easily adapt fields, ticket forms, and workflows to align with their unique processes, ensuring that the software fits seamlessly into their existing operations. This level of flexibility is particularly beneficial for organizations looking to optimize their workflows and improve productivity.

The platform's user interface is intuitive, making it accessible for both agents and end-users. This ease of use is crucial when implementing new software, as it minimizes the learning curve and encourages adoption across teams. Additionally, the availability of a dedicated project manager during the startup phase ensures that clients receive personalized support, further enhancing the onboarding experience.

Deepser's emphasis on automation is another significant advantage. By automating routine tasks, businesses can save time and reduce the risk of human error, allowing teams to focus on more strategic initiatives. The software's ITIL compliance also assures users that they are adhering to industry best practices.

Moreover, Deepser's commitment to data security is commendable, with options for both on-premise and cloud storage, catering to the diverse needs of its clients. The ISO 27001 certification underscores the platform's dedication to maintaining high standards in information security management.

Deepser offers a powerful, customizable, and user-friendly ITSM solution that can adapt to the evolving needs of businesses. Its robust features, combined with excellent customer support and a focus on automation, make it a top choice for organizations seeking to enhance their help desk and IT management capabilities. If you're in the market for a comprehensive ITSM platform, Deepser is certainly worth considering.

MSP Features

• CRM
• Dashboard
• Help Desk
• Issue Management
• Live Chat
• Project Management
• Scheduling

CMDB Features

• Change Management
• Configuration Management
• Data Visualization
• Device Auto Discovery
• IT Asset Management
• License Management
• Relationship Mapping

ITSM Features

• Asset Tracking
• Change Management
• Configuration Management
• Contract/License Management
• Dashboard
• Incident Management
• Problem Management
• Project Management
• Self Service Portal

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Community Forums
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Knowledge Base
• Known Issue Management
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management

Service Desk Features

• CMDB
• Change Management
• IT Asset Management
• Incident Management
• Knowledge Base
• Mobile Access
• Procurement Management
• Remote Control
• SLA Management
• Self Service Portal

IT Management Features

• Capacity Monitoring
• Compliance Management
• Event Logs
• Hardware Inventory
• License Management
• Remote Access
• Scheduling
• Software Inventory
• User Activity Monitoring

IT Asset Management Features

• Asset Tracking
• Audit Management
• Compliance Management
• Configuration Management
• Contract/License Management
• IT Service Management
• Inventory Management
• Supplier Management

Incident Management Features

• IT Incident Management
• Incident Reporting
• Task Management
• Ticket Management

Workflow Management Features

• Approval Process Control
• Business Process Automation
• Calendar Management
• Compliance Tracking
• Configurable Workflow
• Customizable Dashboard
• Document Management
• Forms Management
• Graphical Workflow Editor
• Mobile Access
• No-Code
• Task Management
• Third Party Integrations
• Workflow Configuration

Knowledge Management Features

• Cataloging / Categorization
• Collaboration
• Content Management
• Full Text Search
• Knowledge Base Management
• Self Service Portal