Giva: Leading Cloud Help Desk & ITSM Solutions for Enhanced Customer Service and Compliance

About Giva

Giva's homepage presents a comprehensive overview of their cloud-hosted Help Desk, Customer Service, and IT Service Management (ITSM) software, showcasing a robust suite of solutions tailored for various industries, including healthcare, legal, and education. The emphasis on HIPAA compliance and ITIL alignment highlights Giva's commitment to security and best practices, making it an ideal choice for organizations that prioritize data protection and operational excellence.

The user-friendly interface and rapid deployment capabilities are particularly impressive, allowing teams to get up and running in just days with minimal training. This efficiency is further supported by Giva's powerful reporting and analytics tools, which empower organizations to make informed decisions and enhance productivity.

Customer testimonials and case studies featured on the site provide compelling evidence of Giva's effectiveness, with notable improvements in service level agreements, productivity, and overall customer satisfaction. The ability to customize the software without extensive programming or consulting is a significant advantage, catering to the unique needs of each organization.

Overall, Giva stands out as a leader in the ITSM space, offering a reliable, secure, and highly efficient solution for businesses looking to elevate their customer service and IT support operations. The combination of advanced features, compliance, and a proven track record of success makes Giva a top contender for any organization seeking to enhance its service management capabilities.

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Knowledge Base
• Known Issue Management
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management

Customer Service Features

• Alerts / Escalation
• Knowledge Base
• Live Chat
• Performance Metrics
• Queue Management
• Self Service Portal
• Surveys & Feedback
• Workflow Management