Transform Your Workplace Efficiency with Hornbill's Innovative Automation Solutions

About Hornbill

Hornbill's homepage presents a compelling vision for transforming workplace efficiency through innovative automation solutions. The platform's emphasis on making life at work better is not just a catchy slogan; it reflects a deep commitment to enhancing user experience across various industries, including local government, education, and healthcare.

One of the standout features is the codeless automation capability, which empowers users at all levels to streamline their workflows without needing extensive technical knowledge. This democratization of automation is a game-changer, allowing organizations to shift focus from mundane tasks to strategic initiatives that drive growth and innovation.

The unified service portal is another highlight, providing a seamless experience for customers, employees, partners, and suppliers. This holistic approach ensures that all service interactions are managed efficiently, enhancing satisfaction and productivity.

Hornbill's dedication to digital transformation is evident in its robust offerings, such as Enterprise Service Management (ESM) and IT Service Management (ITSM). These solutions not only provide visibility and control over IT services but also facilitate the automation of routine tasks, ultimately freeing up valuable resources.

Moreover, the testimonials from satisfied clients, like the University of Portsmouth, underscore the platform's effectiveness in improving service delivery and operational efficiency. The ability to automate 90% of routine work is particularly impressive, promising significant time and cost savings.

Hornbill is not just a tool; it is a comprehensive solution designed to supercharge organizations by automating workflows and enhancing user experiences. For any business looking to modernize its operations and embrace the future of work, Hornbill is undoubtedly worth considering.

ITSM Features

• Asset Tracking
• Change Management
• Configuration Management
• Contract/License Management
• Dashboard
• Incident Management
• Problem Management
• Project Management
• Release & Deployment Management
• Self Service Portal

Help Desk Features

• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Interaction Tracking
• Multi-Channel Communication
• Network Monitoring
• Real-time Chat
• Service Level Agreement (SLA) Management

IT Service Features

• Contract Management
• IT Asset Management
• Incident Management
• Knowledge Management
• Release Management
• Self Service Portal
• Service Catalog
• Service Reporting
• Ticket Management