Exceptional Inbound and Outbound Call Center Services by Etech Global Services

About ICE Chat

Etech Global Services stands out as a premier provider of inbound and outbound call center services, showcasing a remarkable commitment to enhancing customer experiences through innovative solutions. With over 20 years of industry expertise, Etech has successfully transformed from a single contact center in Texas to a global powerhouse with 3,600+ team members across ten state-of-the-art facilities.

What truly sets Etech apart is its dedication to servant leadership, which prioritizes the needs of clients and employees alike. This philosophy not only fosters a positive work environment but also translates into superior customer service, making Etech a trusted partner for numerous Fortune 50 companies. Their comprehensive suite of services, including Etech Insights and Etech Technology Solutions, empowers businesses to leverage data for strategic decision-making, ultimately driving growth and customer satisfaction.

Etech's commitment to quality is evident in their rigorous quality monitoring processes, ensuring that every interaction is consistent and memorable. Their adherence to best-in-class security measures and compliance certifications further reinforces their reliability in handling sensitive customer information.

Moreover, Etech's corporate social responsibility initiatives reflect a genuine commitment to community engagement and charitable activities, enhancing their reputation as a company with a heart.

Etech Global Services is not just a call center; it is a partner in growth, dedicated to delivering exceptional customer experiences while fostering a culture of excellence and community involvement. For businesses seeking a reliable and innovative contact center solution, Etech is undoubtedly a top choice.

Live Chat Features

• Canned Responses
• Customizable Branding
• Geo Targeting
• Offline Form
• Proactive Chat
• Screen Sharing
• Third Party Integration
• Transfers / Routing
• Website Visitor Tracking