Empower Your Digital Transformation with Infraon IT Infrastructure Management Services (IMS)

About Infraon IMS

Infraon’s IT Infrastructure Management Services (IMS) and Solutions offer a comprehensive suite designed to empower organizations in their digital transformation journey. The platform stands out with its unified infrastructure monitoring capabilities, seamlessly integrating IT, networking, cloud, application, and IoT devices into a single, efficient system.

One of the most impressive features of Infraon IMS is its proactive approach to IT performance management. The use of artificial intelligence for IT operations allows businesses to enhance application and network performance through real-time reports and alerts, ensuring that potential issues are addressed before they escalate. This level of foresight is invaluable in today’s fast-paced digital landscape.

The suite’s fault management capabilities are particularly noteworthy. With a multi-mode rule-based detection system, Infraon quickly isolates and resolves faults, supported by built-in notification and scripting modules. This ensures minimal downtime and maintains service excellence, which is crucial for any organization.

Moreover, the performance management tools provide in-depth analysis of network infrastructure, allowing for dynamic threshold settings and predictive analysis. This not only aids in gauging network performance but also enhances overall operational efficiency.

Infraon’s commitment to security governance is evident through its unified control over multiple data centers, ensuring that all systems are monitored and managed from a single location. The platform’s GDPR compliance and SOC-2 certification further reinforce its dedication to data security and privacy, making it a trustworthy choice for organizations concerned about compliance and risk management.

The user-friendly interface, complete with business-driven real-time reports and live dashboards, allows for easy access to critical data, empowering IT teams to make informed decisions swiftly. Additionally, the platform’s extensive feature set, including configuration management, SLA management, and IP address management, caters to a wide range of IT needs.

Infraon IMS is a robust solution that not only enhances IT performance but also ensures security and compliance. Its innovative features and user-centric design make it an excellent choice for organizations looking to streamline their IT infrastructure management and drive digital transformation.

MSP Features

• Dashboard
• Help Desk
• Issue Management
• Live Chat
• Project Management
• Remote Access
• Remote Systems Monitoring

ITSM Features

• Asset Tracking
• Availability Management
• Change Management
• Configuration Management
• Dashboard
• Incident Management
• Problem Management
• Project Management
• Release & Deployment Management
• Self Service Portal

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Knowledge Base
• Known Issue Management
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management

Service Desk Features

• CMDB
• Change Management
• Incident Management
• Knowledge Base
• Mobile Access
• Remote Control
• SLA Management
• Self Service Portal

Asset Tracking Features

• Activity Tracking
• Audit Trails
• Barcoding / RFID
• Depreciation Tracking
• Inventory Management
• QR Codes

Remote Desktop Features

• Cross-Platform Access
• File Transfer
• Group View
• Record Remote Sessions
• User Management

Server Management Features

• CPU Monitoring
• Database Servers
• Email Monitoring
• Event Logs
• History Tracking
• Virtual Machine Monitoring

Network Monitoring Features

• Bandwidth Monitoring
• Baseline Manager
• Diagnostic Tools
• IP Address Monitoring
• Internet Usage Monitoring
• Real Time Analytics
• Resource Management
• SLA Monitoring
• Server Monitoring
• Uptime Monitoring
• Web Traffic Reporting

Database Monitoring Features

• Autodiscovery
• Dashboard
• Historical Trend Analysis
• Multitenancy
• Notifications / Alerts
• Performance Monitoring
• Predictive Analytics

IT Asset Management Features

• Asset Tracking
• Audit Management
• Compliance Management
• Configuration Management
• Contract/License Management
• Cost Tracking
• Depreciation Management
• IT Service Management
• Inventory Management

IT Infrastructure Monitoring Features

• Alerts / Notifications
• Application Monitoring
• Bandwidth Monitoring
• Capacity Planning
• Configuration Change Management
• Data Movement Monitoring
• Health Monitoring
• Multi-Platform Support
• Performance Monitoring
• Point-in-Time Visibility
• Reporting / Analytics
• Virtual Machine Monitoring