Enhance Customer Engagement and Sales with Live800's Premier Enterprise-Level Multichannel Live Chat Service

About Live800

Live800 stands out as a premier enterprise-level multichannel live chat service that seamlessly integrates advanced features such as Automatic Call Distribution (ACD) and big data analysis. With over 16 years of experience in the live chat industry, Live800 has proven its capability to enhance customer service and sales engagement for a diverse range of international clients.

One of the most impressive aspects of Live800 is its commitment to improving customer experience and loyalty. The platform's multichannel unified access allows businesses to connect with customers through various channels, including web pages, WeChat, and mobile apps. This ensures that no communication is overlooked, significantly enhancing service efficiency and customer satisfaction.

The Automatic Customer Distribution feature is particularly noteworthy. By employing sophisticated strategies like saturation and priority, Live800 strikes an excellent balance between service quality and operational efficiency. This not only boosts visitor satisfaction but also optimizes the workload for customer service agents.

Moreover, the Frequent Visitor Identification tool is a game-changer. It enables agents to quickly access vital information about returning customers, allowing for personalized interactions that can lead to higher conversion rates. The platform's intelligent response capabilities further streamline communication, enabling agents to respond to inquiries with pre-saved texts and links, thus saving time and improving response accuracy.

Live800 also excels in customer information management. By unifying online customer service and sales on a single platform, businesses can efficiently manage customer data, track interactions, and analyze sales opportunities. This comprehensive approach ensures that companies can capitalize on every potential lead and maintain a competitive edge in their respective markets.

Security is another area where Live800 shines. With features like malicious brush protection, dynamic password encryption, and robust data privacy measures, businesses can rest assured that their customer information is safeguarded against potential threats.

Live800 is an exceptional live chat solution that not only enhances customer engagement but also drives sales performance. Its robust features, commitment to security, and user-friendly interface make it an invaluable tool for any business looking to improve its online customer service strategy. For those seeking to elevate their customer interactions and streamline operations, Live800 is undoubtedly worth considering.

Live Chat Features

• Canned Responses
• Customizable Branding
• Geo Targeting
• Offline Form
• Proactive Chat
• Screen Sharing
• Third Party Integration
• Transfers / Routing
• Website Visitor Tracking