LogMeIn Rescue: Premier Remote Support Software for Secure and Efficient IT Solutions

About LogMeIn Rescue by GoTo

LogMeIn Rescue stands out as a premier enterprise remote support software, expertly designed to tackle the challenges of modern IT environments. With its robust features and user-friendly interface, it offers a seamless experience for both support agents and end-users.

One of the most impressive aspects of LogMeIn Rescue is its commitment to security. The platform employs banking-grade security measures, including 256-bit AES encryption and permission-based controls, ensuring that sensitive data remains protected. This level of security is crucial for industries such as healthcare and finance, where data integrity is paramount.

The software's versatility is another highlight. It supports a wide range of devices and operating systems, including iOS, Android, Windows, Mac, and Linux, allowing IT teams to assist users regardless of their platform. This multi-device capability is complemented by features like remote camera sharing and in-session background tools, which enhance the support experience.

LogMeIn Rescue also excels in efficiency. The Forrester Total Economic Impact™ study demonstrates a significant return on investment, with reduced service ticket resolution times and faster customer issue resolutions. This efficiency is further supported by centralized processes and seamless integrations with popular CRM and helpdesk tools, making it an ideal choice for organizations looking to streamline their IT support operations.

Customization options allow enterprises to tailor the support experience to their branding, ensuring a cohesive customer journey. The platform's intuitive design and comprehensive reporting features make it easy for administrators to manage support operations effectively.

LogMeIn Rescue is a powerful, secure, and efficient remote support solution that meets the needs of diverse industries. Its ability to adapt to various environments while maintaining high security and performance standards makes it a top choice for organizations seeking to enhance their IT support capabilities.

MSP Features

• Help Desk
• Issue Management
• Live Chat
• Remote Access

ITSM Features

• Asset Tracking
• Availability Management
• Change Management
• Configuration Management
• Contract/License Management
• Dashboard
• Incident Management
• Problem Management
• Project Management
• Release & Deployment Management
• Self Service Portal

Help Desk Features

• Alerts / Escalation
• Community Forums
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Service Level Agreement (SLA) Management
• Ticket Management

Call Center Features

• Blended Call Center
• Call Logging
• Call Recording
• Campaign Management
• IVR / Voice Recognition
• Inbound Call Center
• Predictive Dialer
• Real-time Chat
• Reporting/Analytics

Remote Work Features

• Remote Access
• Remote Support
• Screen Sharing

Remote Desktop Features

• Chat
• File Transfer
• Group View
• Mobile Device Access
• Multi Monitor Support
• Record Remote Sessions

Remote Support Features

• Diagnostic Tools
• File Transfer
• Live Chat
• Real-time Chat
• Remote Control
• Screen Sharing
• Session Recording
• Session Transfer
• Surveys & Feedback