Enhance Your Microsoft Teams Experience with MAF ICIMS™ - Premier Call Reporting and Analytics Solution

About MAF ICIMS

MAF ICIMS™ stands out as a premier solution for organizations seeking to enhance their Microsoft Teams experience through robust call reporting and analytics. The platform's powerful capabilities allow users to gain invaluable insights into their Unified Communications (UC) environment, making it an essential tool for businesses of all sizes.

One of the most impressive features of MAF ICIMS™ is its flexibility. Users can customize dashboards to display the information that matters most to them, ensuring that they have a tailored view of user adoption, call quality, and productivity metrics. The near real-time updates every 60 seconds provide a dynamic snapshot of communication usage, empowering organizations to make informed decisions quickly.

The comprehensive reporting capabilities are another highlight. With both scheduled and ad-hoc reporting options, MAF ICIMS™ allows users to track trends, manage costs, and analyze call quality with ease. The ability to generate reports in various formats, including Excel and PDF, and to brand them with company logos, adds a professional touch that is often overlooked in other solutions.

Moreover, MAF ICIMS™ excels in its compatibility with a wide range of UC platforms and communication systems, including those from industry leaders like Cisco, Avaya, and Mitel. This broad compatibility ensures that organizations can leverage their existing investments while enhancing their communication strategies.

The platform's focus on security and user access is commendable, allowing organizations to implement role-based access controls and set up real-time alerts for call quality and productivity issues. This proactive approach not only helps in fraud prevention but also in identifying areas for further training and development.

MAF ICIMS™ is a powerful, user-friendly solution that provides organizations with the tools they need to optimize their Unified Communications. Its combination of flexibility, comprehensive analytics, and robust reporting makes it a top choice for businesses looking to improve their communication strategies and drive productivity. I highly recommend exploring MAF ICIMS™ for any organization aiming to enhance its UC capabilities.

Call Accounting Features

• By-Extension Reporting
• Call Duration
• Call Monitoring
• Call Volume
• Caller Identification
• Inbound Reporting
• Outbound Reporting
• Unattended Call Management
• Who Answered Log