Elevate Customer Engagement with Comm100's Omnichannel Communication Platform

About Comm100

Comm100's Omnichannel Communication Platform is a game-changer in the realm of customer engagement. The platform seamlessly integrates various communication channels, including live chat, email, social media, and SMS, into one cohesive system, allowing businesses to connect with their customers in real-time. This all-in-one solution is powered by advanced AI technology, ensuring that both human agents and bots work in harmony to deliver exceptional customer experiences.

One of the standout features of Comm100 is its robust live chat functionality, which not only enhances engagement but also significantly improves support efficiency. The platform's bots and automation capabilities allow for 24/7 customer service, handling over 80% of queries autonomously, which is a remarkable feat that boosts both capacity and customer satisfaction.

The user-friendly interface and customizable design make it easy for organizations to tailor the platform to their specific needs, whether they are in higher education, healthcare, banking, or any other industry. Comm100's commitment to security and privacy, with certifications like SOC 2 Type II and HIPAA compliance, further instills confidence in its users.

Moreover, the platform's analytics and reporting tools provide valuable insights into customer interactions, enabling businesses to refine their strategies and enhance service delivery continuously. The positive testimonials from clients, highlighting significant ROI and improved customer satisfaction scores, speak volumes about the effectiveness of Comm100's solutions.

Comm100's Omnichannel Communication Platform is an invaluable asset for any organization looking to elevate its customer service game. With its comprehensive features, commitment to innovation, and proven track record, Comm100 is undoubtedly a leader in the field of digital customer experience.

Chatbot Features

• Call to Action
• Human Takeover
• Natural Language Processing
• Ready-made Templates
• Reporting / Analytics
• Sentiment Analysis

Live Chat Features

• Canned Responses
• Customizable Branding
• Geo Targeting
• Offline Form
• Proactive Chat
• Screen Sharing
• Third Party Integration
• Transfers / Routing
• Website Visitor Tracking

Remote Support Features

• File Transfer
• Live Chat
• Real-time Chat
• Remote Control
• Screen Sharing
• Session Recording
• Session Transfer
• Surveys & Feedback

Customer Service Features

• Alerts / Escalation
• Call Center Management
• Email Management
• Knowledge Base
• Live Chat
• Performance Metrics
• Queue Management
• Self Service Portal
• Social Media Integration
• Surveys & Feedback
• Virtual Assistant

Conversational AI Features

• Code-free Development
• Contextual Guidance
• For Developers
• Intent Recognition
• Multi-Languages
• Omni-Channel
• On-Screen Chats
• Pre-configured Bot
• Reusable Components
• Sentiment Analysis
• Virtual Assistant