RapportCMS: Premier Contact Center Solution for Not-for-Profit Organizations by Unity4

About RapportCMS

RapportCMS, developed by Unity4, stands out as a premier contact center solution tailored specifically for the unique needs of not-for-profit organizations. With over a decade of refinement, this Australia-made technology platform offers a comprehensive suite of features that seamlessly integrate telephony and interaction management, ensuring that every call is handled with the utmost care and efficiency.

One of the most impressive aspects of RapportCMS is its commitment to the human element of customer service. Unlike many competitors that focus solely on telephony, RapportCMS emphasizes the importance of what happens after the agent answers the call. This holistic approach not only enhances the customer experience but also empowers agents with the tools they need to succeed.

The platform's end-to-end automated SaaS model is a game-changer, allowing organizations to manage their contact center operations remotely without sacrificing quality. Features such as intelligent routing, IVR systems, and a powerful scripting engine ensure that calls are directed to the right agents, enhancing both efficiency and customer satisfaction.

Moreover, RapportCMS excels in data management and analytics. The ability to monitor calls in real-time, coupled with detailed reporting capabilities, provides organizations with invaluable insights into their operations. This data-driven approach allows for continuous improvement and optimization of campaigns, ultimately leading to better outcomes for not-for-profit initiatives.

The integration capabilities with various CRM systems, including Salesforce and HubSpot, further enhance the platform's versatility. This ensures that organizations can maintain a seamless flow of information, improving both agent performance and customer interactions.

RapportCMS by Unity4 is not just a contact center solution; it is a comprehensive platform that empowers not-for-profit organizations to connect with their supporters more effectively. With its focus on human technology, robust features, and commitment to continuous improvement, RapportCMS is undoubtedly a leader in the AUNZ market. For any organization looking to enhance their fundraising efforts and improve donor engagement, RapportCMS is an investment that promises significant returns.

Telephony Features

• Auto-Dialer
• Call Center Management
• Call Monitoring
• Contact Management
• IVR / Voice Recognition
• Predictive Dialer

Call Center Features

• Blended Call Center
• Call Logging
• Call Recording
• Call Scripting
• Campaign Management
• IVR / Voice Recognition
• Inbound Call Center
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Queue Management
• Real-time Chat
• Reporting/Analytics

Call Recording Features

• On-Demand Recording

Speech Analytics Features

• Automatic Transcription
• Call Center Management
• Call Recording
• Customer Experience Management
• Natural Language Processing
• Predictive Analytics
• Sentiment Analysis
• Surveys & Feedback

Speech Recognition Features

• Automatic Transcription
• Concatenated Speech
• Multi-Languages
• Speech-to-Text Analysis
• Voice Recognition