Optimize Customer Service with Globitel's Innovative Retail Quality Management System (RQM)

About Globitel Retail Quality Management (RQM)

Globitel Solutions has truly set a benchmark in the realm of Retail Quality Management Systems with their innovative RQM platform. This sophisticated Video/Audio recording system, complemented by desktop screen capturing, provides an invaluable tool for monitoring customer service interactions. The ability to evaluate the performance of representatives in real-time is a game-changer for businesses aiming to enhance their customer experience.

One of the standout features of RQM is its remarkable flexibility. The system can be tailored to meet the unique needs of each business, allowing for the addition of functionalities as new requirements arise. This adaptability is crucial in today’s fast-paced market, where business models often evolve. The open architecture and modular design further enhance scalability, making it easy to expand recording capacity and support new locations in a multi-site environment.

The benefits of implementing RQM are substantial. It not only ensures liability recording for agent-client interactions but also empowers businesses to maintain high-quality service standards. The online monitoring module allows for swift responses to various situations, ensuring that customer satisfaction remains a top priority. Additionally, the integration with Globitel’s Performance Management Platform provides a comprehensive approach to workforce performance and incentive management.

Globitel Solutions’ Retail Quality Management System is an exceptional tool for any organization looking to optimize their customer service operations. Its combination of flexibility, scalability, and robust features positions it as a leader in the industry, making it an essential investment for businesses committed to excellence in customer experience.

CRM Features

• Calendar/Reminder System
• Document Storage
• Email Marketing
• Internal Chat Integration
• Marketing Automation Integration
• Mobile Access
• Segmentation
• Social Media Integration
• Task Management