Simplify Your E-Commerce Returns Process with 12Return: The Premier Returns Management Platform for Sustainability and Customer Satisfaction

About 12Return

In the ever-evolving landscape of e-commerce, the importance of a seamless returns process cannot be overstated. 12Return stands out as a premier returns management platform that not only simplifies the returns experience for customers but also enhances operational efficiency for businesses.

From the moment you engage with 12Return, it’s clear that their mission is to transform the supply chain into a circular model, promoting sustainability while ensuring customer satisfaction. The platform offers a frictionless returns process that provides peace of mind to customers, making it easier for them to initiate returns through user-friendly portals. This is a crucial feature in retaining customers, as it directly addresses one of the most significant pain points in online shopping.

The integration of local shipping experiences and effective returns processing is commendable. Businesses can reduce the time taken for refunds and restocking, which is vital in maintaining customer trust and loyalty. The ability to manage returns in your own warehouses or through fulfillment providers adds a layer of flexibility that many competitors lack.

One of the standout features of 12Return is its commitment to reusing products for new purposes. This not only supports sustainability but also opens up avenues for reselling to local customers, thereby maximizing the value of returned items. The platform’s intelligent automation capabilities further enhance efficiency, allowing businesses to streamline their returns processes and reduce operational costs.

The personal dashboard for support agents and logistics teams is another highlight, providing a centralized hub for managing returns. Coupled with robust notifications and messaging tools, it ensures that all stakeholders are kept informed throughout the returns process, fostering transparency and accountability.

12Return’s extensive integration capabilities with over 100 external systems, carrier services, and logistics providers make it a versatile solution for businesses of all sizes. This adaptability is crucial in today’s fast-paced market, where customer needs and business requirements are constantly changing.

The testimonials from industry leaders underscore the platform's effectiveness. Companies like Somfy and Duux have successfully optimized their return flows, resulting in improved service levels and enhanced insights into their return processes. This speaks volumes about the platform's ability to deliver tangible results.

12Return is not just a returns management platform; it is a comprehensive solution that empowers businesses to navigate the complexities of returns with ease. Its focus on customer experience, operational efficiency, and sustainability positions it as a leader in the industry. For any business looking to enhance its returns process, 12Return is undoubtedly worth considering.

Shipping Features

• Parcel Shipping
• Shipment Tracking

Returns Management Features

• 3PL / ERP Integration
• Branded Experience
• Custom Return Policy
• Inventory Management
• One-Click Returns Processing
• Returns Analytics
• Shopper Self-Service
• Smart Data Collection

Warehouse Management Features

• 3PL Management
• Barcoding / RFID
• Channel Management
• Inventory Management
• Location Control
• Quality Control
• Receiving / Putaway Management
• Returns Management
• Shipping Management