Discover the Power of SMART Service Desk: The Premier ITSM Solution for Modern Businesses

About SMART SERVICE DESK ITSM

The SMART Service Desk stands out as a premier solution in the realm of IT service management (ITSM), offering a comprehensive suite of products and modules that cater to diverse business needs. With its flexible modular licensing models, organizations can significantly reduce service management costs while enjoying the benefits of a highly customizable platform.

One of the most impressive features of SMART Service Desk is its SMART Auto Learning Workflow Engine, which represents the next generation of service automation software. This innovative engine not only streamlines processes but also adapts to the unique requirements of each business, ensuring that users can maximize efficiency without the hassle of manual adjustments.

The accolades received by SMART Service Desk, including certifications from PinkVerify for 11 key ITIL processes and recognition as a top performer by Gartner FrontRunners, speak volumes about its reliability and effectiveness. Furthermore, the platform's commitment to customer satisfaction is evident, with a 100% satisfaction rate reported by users across various industries.

The emphasis on seamless integration with third-party software is another significant advantage. Whether your organization utilizes offshore call centers or diverse departmental software, SMART Service Desk ensures that all systems work harmoniously together, eliminating the common pain points associated with disparate tools.

Moreover, the availability of fully functional mobile apps allows users to manage their tasks from anywhere, whether in the office or on the go. This flexibility is crucial in today’s fast-paced work environment, where accessibility and convenience are paramount.

SMART Service Desk is not just another ITSM solution; it is a robust platform designed to meet the evolving needs of modern businesses. With its focus on automation, integration, and user satisfaction, it is a worthy investment for any organization looking to enhance its service management capabilities. Highly recommended for those seeking a reliable and efficient ITSM solution!

ITSM Features

• Asset Tracking
• Availability Management
• Change Management
• Configuration Management
• Contract/License Management
• Dashboard
• Incident Management
• Problem Management
• Project Management
• Release & Deployment Management
• Self Service Portal

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Knowledge Base
• Known Issue Management
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management