Enhance Voice Communication Security with Smartnumbers: Fraud Prevention & Caller Authentication Solutions for Contact Centers

About Smartnumbers

Smartnumbers is revolutionizing the way voice communications are secured, particularly in the contact center environment. Their innovative solutions for frictionless caller authentication and fraud prevention are not just timely but essential in today's digital landscape, where 61% of fraud cases involve call centers.

The platform's real-time caller risk scoring is a game-changer, allowing organizations to authenticate customers and thwart fraud before a call is even answered. This proactive approach not only enhances security but also significantly improves the caller experience, reducing call handling time by an impressive average of 30 seconds. The potential for an 8x return on investment by preventing fraud losses is a compelling reason for any business to consider Smartnumbers.

Moreover, the emphasis on streamlining the authentication process through AI-powered risk scores is commendable. By eliminating the reliance on traditional knowledge-based authentication methods, Smartnumbers not only speeds up the process but also enhances customer satisfaction and agent well-being. The positive feedback from clients, such as the leading UK retail bank, underscores the effectiveness of their solutions in reducing friction in the customer journey and achieving substantial ROI.

Smartnumbers' commitment to collaboration is evident through their partnerships with leading organizations worldwide, showcasing a collective effort to combat contact center fraud. Their resource hub, filled with insightful blogs and case studies, further establishes them as thought leaders in the industry.

Smartnumbers is at the forefront of making voice communications safer and more efficient. Their solutions not only protect businesses from fraud but also enhance the overall customer experience, making them a valuable partner for any organization looking to secure their contact center operations.