Transform Your Healthcare Feedback with Swell: Boost Employee Engagement and Patient Satisfaction Across Multiple Locations

About Swell

Swell is a game-changer in the realm of healthcare feedback solutions. Their platform is meticulously designed to cater to multi-location healthcare organizations, making it an invaluable asset for those looking to enhance employee engagement, patient satisfaction, and online reputation.

One of the standout features of Swell is its automated review invites and reputation monitoring, which not only streamline the feedback process but also ensure that organizations receive timely and relevant insights. The ability to gather detailed feedback at every stage of the patient journey is crucial for continuous improvement, and Swell excels in this area.

Moreover, the integration capabilities with existing EHR/PMS systems make setup a breeze, allowing organizations to start seeing results in a matter of weeks rather than months. This efficiency is complemented by their robust reporting tools, which provide a comprehensive view of both employee and patient experiences.

Swell's commitment to personalization and automation is evident in their industry-leading response rates, which significantly boost the volume of reviews and feedback. This is particularly beneficial for organizations with numerous locations, as it standardizes the approach to gathering insights across the board.

Swell offers a holistic solution that not only improves operational efficiency but also fosters a culture of continuous feedback and improvement. For healthcare organizations aiming to elevate their practice experience, Swell is undoubtedly a top-tier choice.

Review Management Features

• Campaign Management
• Dashboard
• Negative Feedback Management
• Response Management
• Review Monitoring
• Review Notification
• Review Request
• Sentiment Analysis

Customer Experience Features

• Action Management
• Analytics
• Dashboard
• Feedback Management
• Multi-Channel Collection
• Sentiment Analysis
• Survey Management
• Trend Analysis

Customer Satisfaction Features

• 360 Degree Feedback
• Analytics
• Feedback Collection
• Survey Management

Reputation Management Features

• Campaign Management
• Gamification
• Review Generation
• Review Monitoring
• Social Media Metrics
• Social Media Monitoring