CUSI: Leading Utility Billing Software with Award-Winning Customer Service and Advanced Security Solutions

About CUSI

CUSI's homepage presents a compelling case for why they are a leader in the utility billing software industry. Their commitment to excellence is evident, particularly with their recent accolade of the 2023 Excellence in Customer Service award from the Business Intelligence Group. This recognition underscores their dedication to providing top-notch customer support, which is further reflected in their impressive 98% client satisfaction rating.

The breadth of services offered by CUSI is remarkable. With over 40 years of experience, they have developed a suite of products that cater to the diverse needs of utilities, including both on-premise and browser-based applications. Their Customer Web Portal stands out as a powerful tool that not only facilitates payments but also enhances customer engagement by providing access to usage history and financial activity.

Moreover, CUSI's focus on cybersecurity is commendable. In an era where data breaches are increasingly common, their proactive measures, including SOC II compliance and adherence to the latest encryption standards, ensure that customer data remains secure.

The user-friendly design of their Customer Information Systems and Mobile Meter Reading Services demonstrates CUSI's commitment to simplifying complex processes for utility companies. Their emphasis on customer-led development means that they are continuously evolving their offerings based on user feedback, ensuring that they meet the ever-changing demands of the industry.

Overall, CUSI's combination of innovative technology, exceptional customer service, and a strong focus on security makes them a standout choice for utilities looking to streamline their billing processes and enhance customer satisfaction. Their impressive track record of serving over 1,150 utilities and managing more than 4.2 million monthly bills speaks volumes about their reliability and effectiveness in the industry.

Utility Billing Features

• ACH Payment Processing
• Account Management
• Billing & Invoicing
• Collections Management
• Customer Management
• Electricity
• Meter Management
• Metered Billing
• Move In / Move Out
• Natural Gas
• Non-Metered Billing
• Online Payment Processing
• Penalty / Cut-Off Processing
• Rate Management
• Service Call Management
• Trash
• Water
• Work Order Management