Transform Your Service Management with Serviceaide's AI-Powered Solutions: ChangeGear and Luma

About ChangeGear

Serviceaide's homepage presents a compelling overview of their innovative digital service and support management solutions, powered by AI. The emphasis on addressing common industry challenges—such as growing ticket volumes, manual task inefficiencies, and complex asset management—demonstrates a deep understanding of the needs faced by organizations today.

The product offerings, particularly ChangeGear and Luma, stand out for their comprehensive features and rapid implementation capabilities. ChangeGear's extensive process modules cater to a wide range of IT and enterprise service management needs, while Luma's AI-driven functionalities enhance productivity and enable self-service, making it a valuable asset for any organization looking to streamline operations.

Moreover, the insights shared from the 2024 Pulse Report highlight the critical role AI is set to play in transforming service management. With a staggering 89% of companies considering AI solutions, Serviceaide positions itself as a leader in this space, ready to help businesses leverage technology for competitive advantage.

The trust placed in Serviceaide by Fortune 1000 companies and the impressive statistics—over 1 million tickets closed across 50+ countries—speak volumes about their reliability and effectiveness. Overall, Serviceaide's commitment to driving digital process transformations through automation and AI is not only impressive but essential for organizations aiming to thrive in a rapidly evolving landscape.

CMDB Features

• Change Management
• Configuration Management
• Data Visualization
• Device Auto Discovery
• IT Asset Management
• Impact Management
• License Management
• Performance Management
• Relationship Mapping

ITSM Features

• Asset Tracking
• Availability Management
• Change Management
• Configuration Management
• Contract/License Management
• Dashboard
• Incident Management
• Problem Management
• Project Management
• Release & Deployment Management
• Self Service Portal

Help Desk Features

• Alerts / Escalation
• Automated Routing
• Community Forums
• Customizable Branding
• Document Storage
• Email Integration
• IT Asset Management
• Incident Management
• Interaction Tracking
• Knowledge Base
• Known Issue Management
• Live Chat
• Multi-Channel Communication
• Multiple Brands / Products
• Network Monitoring
• Real-time Chat
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management

IT Service Features

• Contract Management
• IT Asset Management
• Incident Management
• Knowledge Management
• Release Management
• Self Service Portal
• Service Catalog
• Service Reporting
• Ticket Management

Service Desk Features

• CMDB
• Change Management
• IT Asset Management
• Incident Management
• Knowledge Base
• Mobile Access
• Procurement Management
• Remote Control
• SLA Management
• Self Service Portal

Issue Tracking Features

• Assignment Management
• Dashboard
• Escalation Management
• Issue Auditing
• Issue Scheduling
• Knowledge Base
• Project Management
• Recurring Issues
• Scheduling
• Task Management

Change Management Features

• Approval Workflow
• Audit Trail
• Change Calendar
• Change Planning
• Compliance Management
• Prioritization
• Release Management
• Task Management
• Training Management

IT Asset Management Features

• Asset Tracking
• Compliance Management
• Configuration Management
• Contract/License Management
• Cost Tracking
• IT Service Management
• Inventory Management
• Maintenance Management
• Procurement Management
• Requisition Management
• Supplier Management

Incident Management Features

• Audit Trail
• Corrective Actions (CAPA)
• Disaster Recovery
• IT Incident Management
• Incident Reporting
• OSHA Compliance
• Root-Cause Diagnosis
• Safety Management
• Task Management
• Ticket Management

Workflow Management Features

• Access Controls/Permissions
• Approval Process Control
• Business Process Automation
• Calendar Management
• Compliance Tracking
• Configurable Workflow
• Customizable Dashboard
• Document Management
• Forms Management
• Graphical Workflow Editor
• Mobile Access
• No-Code
• Task Management
• Third Party Integrations
• Workflow Configuration