BOSS Solutions: Transforming IT Service Management with Innovative Help Desk Solutions

About BOSS811

BOSS Solutions has truly set a benchmark in the realm of Help Desk ticketing systems and IT Service Management (ITSM) with their innovative offerings, particularly BOSSDesk and BOSS811. Their commitment to transforming ticket management into an exceptional customer experience is evident in the robust features they provide, such as self-service options, workflow automation, and comprehensive asset management.

One of the standout aspects of BOSS Solutions is their impressive customer retention rate of over 99%. This statistic speaks volumes about their dedication to customer service and the effectiveness of their software solutions. Clients like Van M. from Forsyth County, GA, have praised BOSSDesk as the best helpdesk software they've encountered in over two decades, highlighting its deployment capabilities and reporting features that significantly reduce workload.

BOSS811, designed for damage prevention, further showcases the company's versatility and commitment to safety in utility management. With features like facility mapping, alerts, and mobile app integration, BOSS811 ensures that users can operate efficiently and safely in the field.

Moreover, BOSS Solutions is not just about providing software; they emphasize collaboration with their clients to achieve remarkable results. Their award-winning U.S.-based customer support team is always ready to assist, ensuring that users have the resources they need to succeed.

BOSS Solutions stands out as a leader in the industry, offering cutting-edge software that not only meets but exceeds customer expectations. Their focus on innovation, customer relationships, and operational excellence makes them a top choice for organizations looking to enhance their IT service management and damage prevention processes.

GIS Features

• 3D Imagery
• Geocoding
• Image Exporting
• Image Management
• Interoperability
• Labeling
• Map Creation
• Map Sharing
• Spatial Analysis

Government Features

• Compliance Management
• Work Order Management

Oil and Gas Features

• Compliance Management
• Scheduling
• Work Order Management

Public Works Features

• Compliance Management
• Service Request Management
• Work Order Management

Utility Management Systems Features

• Billing & Invoicing
• Cable
• Electricity
• Natural Gas
• Water
• Work Order Management